Welcome to bioLawn!
We’re thrilled to have you join the bioLawn family and will treat you as a family member. To get the most out of your services, check out the information below.
What do you need to know to get the most out of your bioLawn services?
How can you manage your services online?
Easily manage your services, make payments, request additional services and see FAQs through My Account. Register for your account by clicking My Account and then clicking “Not Registered? Sign Up! Your account number is in your welcome email.
When will you receive your first service?
The timing of your first services depends on the services your receiving and when you sign up. We are always a call away if you have specific questions about your service timing:
- Sign up November – March: As soon as the snow melts and lawns are ready for treatments, we will begin scheduling services. Our agronomists with Master’s in Turfgrass Science, are always watching the weather and adjusting the treatments to make sure they have the full effect and are timed appropriately for the pests.
- Sign up April – May: Yes your lawn is ready for that first treatment and we will schedule it soon. Our agronomists, who hold Master’s in Turfgrass Science, continually monitor the weather and adjust the treatments to ensure maximum effectiveness and proper timing for lawn care and pest control.
- Sign up June – October: We will make every effort to schedule your first visit within a week of your sign up, unless that is not the correct agronomic timing.
How will you be notified when a service is scheduled?
You’ll receive a text the day before your service. If we don’t have a cell number on file, we’ll send an email.
How often will you receive a visit?
Our programs provide a visit generally Every 5-7 weeks. While individual services are scheduled at the appropriate agronomic time during the year.
The frequency of visits can be altered by:
- Weather conditions – Heat, rain or drought may shift scheduling as we try to get the best results.
- Skipping Services – Our treatments work best together. If you are skipping services in a program, your interval will be based on which services you will be receiving.
You can always contact our office to get more specifics about your service schedule.
How soon will you see results?
The length of time to achieve your desired results can vary based on:
- Starting conditions: Neglected lawns with weeds or bare spots take time to improve.
- Service plan: Premium programs like bioBoost and bioBest work faster.
- Lawn care habits: Watering and mowing properly make a big difference.
What should you expect by service type:
- Lawn Care: Our initial goal is to get healthy grass growth. An actively growing lawn is the first line of defense against weed infestations. As the lawn begins growing, we will treat the existing weeds. Weeds like dandelions are easy to control in one or two treatments, while tougher weeds like creeping charlie or thistle take a few treatments. Because of stubborn weeds and the continuous germination of weeds, each time we visit we target weeds. This helps break the annual weed cycle thus decreasing the weed population with each application. If weed levels don’t improve, let us know—we’ll touch up under our Healthy Grass Guarantee.
- Mosquito Control: Each visit reduces mosquito populations on your property. With the goal being to reduce the population to a tolerable level. Weather and nearby properties may affect the level of mosquito reduction. If mosquitoes return before your next visit is scheduled, we have a Healthy Grass Guarantee, and will come out to re-treat for free.
- Mole Control: Our mole control program is designed to both control moles and limit their activity on your property. We treat active tunnels and apply repellents to achieve control. Over time, as mole activity decreases we use natural repellants to keep them from coming back. If mole activity increases between visits, we have a Healthy Grass Guarantee, and we’ll perform a touch up treatment at no extra charge.
Our team of agronomists is here to help. We are happy to answer any questions and provide recommendations to help you achieve your desired results.
How does the Healthy Grass Guarantee work?
We inspect your lawn at every visit and send recommendations in your after-service email. Your feedback is super helpful! Notice something? Please send a photo for our experts to assess and make a plan to fix it. Between visits it is possible for weeds to re-establish, mosquitos to hatch, moles to become active, or something else to change. If this occurs please reach out and we will make an action plan to get results. If you recently had a treatment, then we will perform a complimentary touch up. If it has been several weeks since your last treatment, then often receiving the next scheduled service is most appopriate. Simply just let us know.
How can you stay informed?
As a bioLawn customer, you will receive our monthly bioBits newsletter – delivered straight to your inbox. The bioBits newsletter provides information about weather, lawn tips and service updates.
During the season, we also send a weekly maintenance email. This email provides watering, mowing and other maintenance recommendations based on the current weather. Following the recommendations in this weekly email will help achieve the best results.
What other resources does bioLawn have to help with your lawn?
What are bioLawn's terms of service?
bioLawn’s services are continuous from year to year. The services performed on your specific property each year will be the same as you had in the previous year unless a change is requested
How does bioLawn use your customer information?
bioLawn may send occasional text messages or emails for appointment reminders, information and promotions. By providing your contact information you consent to receive messages from this company, to opt-out of communications you can reply STOP at any moment. Msg & Data rates may apply. bioLawn only uses your customer information for internal purposes.