Lawn Care Frequently Asked Questions

We recommend you give us a call at 651-967-7592. You can also text us at 651-967-7592 or email us at [email protected] or fill out our Contact form. We are happy to discuss your lawn, your needs and your expectations. If you can send photos those always help.

Please send us photos. You can text those to 651-967-7592 or email them to [email protected]. bioLawn customers have access to our in house agronomists to help diagnose problems and provide options to correct the problem. For bioLawn clients, if ever photos are not enough to diagnose the problem or make a recommendation, we will send the agronomist out to assess the problem in person.  

We start with a phone conversation about your lawn, your expectations, and challenges along with reviewing satellite imagery to understand challenges your lawn may face. During this phone call, our team is happy to review photos that you share with us to help inform our recommendation. With that information we make a recommendation on services. Once we start those services, our trained technicians will evaluate how your lawn is responding to the treatments and assess your property with each visit for other needs that may exist. We will make tweaks to the services you are getting to meet your expectations. We will recommend services you are not signed up for to help meet your needs.

We have information about our services on this website for you to review. Our office team can also help you with any additional questions you may have. Just contact us and we would be happy to answer questions and provide more details. Once you begin receiving services, our technicians go through extensive training, and as they learn your property will make service suggestions to improve your lawn.

Relax! You will be scheduled for services throughout the season as is appropriate for the services you selected. As we perform services and see how your lawn performs, we will notify you if your property needs any changes to its service plan. Watch for updates in your email.

The length of time can vary to achieve a lawn that meets your expectations. Starting condition, weather, number of treatments, watering and mowing all play a role in how fast your lawn reaches your expectations. You should notice results from each application and your lawn will improve overtime.

We recommend five visits through the year so we are on your property regularly to assess the needs of your lawn and treat appropriately. The amount of and type of fertilizer and weed control a lawn needs depends on the weather, soil type, and grass type. Five visits allows us to adjust the applications to provide you the best possible lawn.

Pets are one of the main reasons our customers choose bioLawn. They can play on your lawn immediately after the treatment dries, usually a couple of hours. Feel free to let them romp, frolic, roll, and dig (if that’s okay with you). 

bioLawn notifies clients of upcoming services through text messaging the day prior to a visit. Your technician will also knock when they arrive on property. Should you need to be notified in a different manner or timing, please let our office know. 

In addition to the text message the day prior, bioLawn emails a visit summary after service is performed on your property. The after service summary will include which services were performed, what products were used, conditions identified on your property and any recommendations from your technician. If you delete the email, you can also access this information from your client portal.

Many of our treatments include organic components but are not 100% organic. At bioLawn, we prioritize environmental impact in our treatments. We use organic and natural products whenever they will produce quality results. For non-organic products, we have a proprietary process to select safer traditional products that maximizes lawn health and achieve results.

We prefer to partner with our customers. We will take on the applications and make recommendations on how to improve your lawn. For the most part, all you have to do is follow proper mowing and watering techniques. Other than that, enjoy your lawn!

• bioLawn’s services are continuous. Due to the weather in Minnesota and Wisconsin, services are paused during the winter months when applications would not be practical or beneficial. Services resume again when weather is appropriate. From year to year, the services performed on your specific property will be the same as you had in the previous year unless a change is requested.
• Lack of response to communications or lack of prepayment does not constitute cancellation of service. Our clients can change service or cancel at any time, for any reason by calling us at 651-967-7592. Monies owed will be immediately collected upon cancellation. Refunds of prepayments for services not rendered will be processed promptly.
• Services continue until we are notified to suspend or cancel services.

bioLawn offers the following payment methods – prepayment, autopay, and installments.

• Prepayment – involves paying for the entire year prior to the start of the year. bioLawn accepts prepayment between November and April prior to the start of the application season.
• Autopay – involves putting a credit card on file, which is charged after each application is performed.
• Installment – involves paying regular amounts each month through a credit card on file. The monthly charge amount is determined based on the total cost of services for the year.

bioLawn may send occasional text messages or emails for appointment reminders, information and promotions. By providing your contact information you consent to receive messages from this company, to opt-out of communications you reply STOP at any moment. Msg & Data rates may apply. bioLawn only uses your customer information for internal purposes. 

As a bioLawn customer, our Healthy Grass Guarantee provides expert agronomic guidance no matter the concern and complimentary service calls for issues covered by the services you are receiving.

If something does not look right, simply contact us and let us know what you are seeing. Photos are strongly encouraged because they help our team accurately identify the issue, choose the right solution, and bring the proper materials so we can resolve the concern quickly.

When photos are not enough

If our agronomist is unable to diagnose and provide a recommended action plan to the issue based on photos alone, we may schedule a visit to assess the situation in person. During this visit, our team will identify the cause of the issue and provide a recommended action plan. These visits are scheduled as soon as possible to keep your lawn moving in the right direction.

Complimentary service visits

We provide a complimentary service visit when the issue is related to a service you received within the past 30 days. During the visit, our team will selectively treat the specific issue identified.

If your most recent treatment was within the past 7 days, we may wait until that period has passed before scheduling a visit. Many treatments take time to activate, and allowing this time helps ensure the product works as intended while supporting our environmentally responsible approach.

If you are a new client, we may ask that you wait until after your second visit for a service call. For some issues like weeds or moles, it usually takes a couple of treatments to get things under control.

When your next scheduled service is the right solution

If it has been more than 30 days since your last visit, your next scheduled service is often the best way to address the concern. Over time, treatment effects naturally wear off and new issues such as weeds or pests can emerge.

In this situation, we will perform your next scheduled visit so your property receives the full treatment it needs without delay. During that visit, we will complete your regular service and take any corrective actions needed to address the areas of concern.

What is not covered

The Healthy Grass Guarantee does not include complimentary treatments for services you are not enrolled in. It also does not include treatment for weather related stress such as drought or extreme heat.

Even when an issue is not covered by your program, our team will still provide expert diagnosis and a clear recommendation so you understand what is happening and how to correct it.

Our commitment

Our goal is to give you an enjoyable outdoor space and a worry free experience. The Healthy Grass Guarantee is our promise to support you when issues arise, respond with the right solution, and guide your lawn toward long lasting results.