Frequently Asked questions

You can get an instant quote and sign up for services online by clicking Get Instant Quote. You can also call us at 651-967-7592 or fill out our contact form to get a quote and sign up for services.

You do not have to sign a contract. Our services are for your benefit. Your personal and lawn needs can change over time. When you sign up, we will ask you to confirm the services you would like us to perform. Those services will continue from year to year until you notify us of a change or cancellation. However, once services are performed, refunds are not allowed.

We start with a phone conversation about your lawn, your expectations, and challenges. With that information we make a recommendation on services. Once we start those services, our trained technicians will evaluate how your lawn is responding to the treatments and other needs that may exist. We will make tweaks to the services you are getting to meet your expectations. We will recommend services you are not signed up for to help meet your needs.

We have information about most services on this website for you to review. Our representatives and specialists can also help you with any additional questions you may have. Our technicians go through extensive training and as they learn your property will make service suggestions to improve your lawn.

Relax! You will be scheduled for services throughout the season, and our technicians will track your property’s natural progress throughout the year to make sure your lawn is looking its best. We will notify you if your property needs any changes to its service plan. Watch for updates in your email.

We prefer to partner with our customers. We will take on the applications and make recommendations on how to improve your lawn. For the most part, all you have to do is follow proper mowing and watering techniques. Other than that, enjoy your lawn!

The length of time can vary to achieve a lawn that meets your expectations. Starting condition, weather, number of treatments, watering and mowing all play a role in how fast your lawn reaches your expectations. You should notice results from each application and your lawn will improve overtime.

It is recommended that lawns in the Twin Cities get 1 inch of water (rainfall and/or irrigation) every week. This amount is most critical during the heat of the summer. During cooler weather, a lawn can grow healthy with less than 1 inch of water per week. If irrigating the lawn, infrequent watering is best to encourage roots to go down deeper in the soil. Ideally your lawn should receive water every 4-5 days.

The latest research suggests watering your lawn in the early morning hours, 5-8am is the best time. Watering later in the day leads to evaporation of some of the applied water, thus waste. Watering during the late night or early morning promotes disease. While this is a general rule, each situation is different. When it is hot more frequent watering may be needed. Contact us today to discuss your specific situation.

The best sports fields and golf courses in the world mow their grass every day or two. They do this because mowing is a stress on the plant. By only removing a little bit of leaf tissue each time, they minimize plant stress. We do not see that as practical, nor necessary for most homeowners. Once or twice a week mowing during most of the year is adequate. With that said, there are complicating factors such as how fast is the grass growing, what is your mowing height, how sharp are your mower blades, etc. The products we apply are designed to limit growth flushes and our experts are here to help you identify the proper mowing procedures for your lawn.

With decades of experience in the Turfgrass industry, we guarantee our team is trained to perform services with best application methods and products. Sometimes the weather or equipment does not cooperate and therefore results are not as expected. For clients on a full program, we will perform complimentary service visits to achieve the expected results. That is our Healthy Grass Guarantee.

Our fertilizer is safe to be on as soon as the application goes down. Reminder, if your lawn received a weed treatment it is best to stay off until the application has dried.

Pets are one of the main reasons our customers choose bioLawn. They can play on your lawn immediately after many treatments. Feel free to let them romp, frolic, roll, and dig (if that’s okay with you). If your lawn required a weed treatment pets should be kept off the lawn until the application has dried, usually a couple of hours.

We recommend five visits through the year so we are on your property regularly to assess the needs of your lawn and treat appropriately. The amount of and type of fertilizer and weed control a lawn needs depends on the weather, soil type, and grass type. Five visits allows us to adjust the applications to provide you the best possible lawn.

Please send us photos. You can text those to 651-967-7592 or email them to [email protected]. bioLawn customers have access to our agronomists and our external consultants to help diagnose problems and provide options to correct the problem. 

Many of our treatments include organic components but are not 100% organic. At bioLawn, we prioritize environmental impact in our treatments. We use organic and natural products whenever they will produce quality results. If needed, we have a proprietary process to select safer traditional products that maximizes lawn health and achieve results.

• bioLawn’s services are continuous. Due to the weather in Minnesota and Wisconsin, services are paused during the winter months when applications would not be practical or beneficial. Services resume again when weather is appropriate. From year to year, the services performed on your specific property will be the same as you had in the previous year unless a change is requested.
• Lack of response to communications or lack of prepayment does not constitute cancellation of service. Our clients can change service or cancel at any time, for any reason by calling us at 651-967-7592 or emailing us at [email protected]. Monies owed will be immediately collected upon cancellation. Refunds of prepayments for services not rendered will be processed promptly.
• Services continue until we are notified to suspend or cancel services.

bioLawn notifies clients of upcoming services through email and/or text. Typically, service is performed within the next two days following the notification.

 bioLawn emails after service summaries after a service is performed on your property. The after service summary will include which services were performed, what products were used, conditions identified on your property and any recommendations from your technician. You can also access this information from your client portal.

bioLawn offers the following payment methods – prepayment, autopay, and installments.

• Prepayment – involves paying for the entire year prior to the start of the year. bioLawn accepts prepayment between November and April prior to the start of the application season.
• Autopay – involves putting a credit card on file, which is charged after each application is performed.
• Installment – involves paying regular amounts each month through a credit card on file. The monthly charge amount is determined based on the total cost of services for the year.